-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- E8 Message on HP Deskjet 2620

Create an account on the HP Community to personalize your profile and ask a question
12-08-2021 10:55 AM
I installed my new cartridge and had to reposition my printer, both of which may be a coincidence with the problem.
E8 Code, and flashing light on the Info button (which just prints off the same no help paper),
I select print, the feed comes on (there is no feed problem), which I have to press each tome to print.
I now had received an email from HP which states my printer is not connected to the internet for ink and page monitoring purposes - the printer control panel says it is connected.
Is it time to dig a whole and throw the thing away?
12-15-2021 11:51 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.
- Does the scanner bar move when you hit the copy button?
- Does the scanner bulb light up?
Check Hardware:
- Power the printer ON
- Open the flatbed cover
- Hit the Copy button on your printer.
If the answer is NO to both the questions, I am afraid it could be a hardware failure. Try following the below-mentioned troubleshooting steps:
Step 1: Check Power:
Lack of power can cause your HP Printer not to respond properly. Please ensure that your printer is not currently plugged into a power strip or surge protector as these can cause your printer not to get sufficient power and result in performance issues. Once your printer is plugged directly into a wall outlet for power, please test the copy function again. Should copying still fail, please proceed to the next step
Step 2: Power Reset:
- Power your printer ON
- With the printer ON disconnect the power cable from the rear of your printer
- Leave the power cable disconnected for 60 seconds
- Plug the power cable back in
- Your printer should power back up on its own
Once the printer returns to the ready state, please test the copy function again. If still a no-go, please continue to the next step.
Step 3: Update Firmware:
HP regularly releases new printer firmware versions with product enhancements or issue fixes. Depending on your printer, apps on the printer control panel might also receive updates. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer. Refer to this link for help.
Once the Firmware Update has completed successfully, please try to copy or print again.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee