ENVY 5530 reinstall won't complete

[wag597]

I have a ENVY 5530 where I am trying to reinstall.  I get to the part where I need to finish setting up online, then I get a error message that says "no internet connection detected" even though I am connected to the internet.  When I check the printer set up in devices and printers it says "network connected" "Status: driver unavailable".    I have uninstalled all software that has Envy attached to it including all registry items and restarted the computer before trying to reinstall.  When I copy and paste the https://123.hp.com/us/en/ it takes me to the page to download the software which I already have done.

[Jay_G24]

Hi @wag597,

I'd like to help!

1. What is the status of the wireless light on the printer, steady or blinking?
2.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[wag597]

2.4 GHZ for the router, wireless is steady.

I am able to use it as a printer when using the HP ePrint and JetAdvantage.  I have already done the uninstall/reinstall numerous times.  I just can't complete the installation when I click the activate link as then I get the error no internet. 

[Jay_G24]

Have you tried root level uninstallation?

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Let me know!

[wag597]

Tried that yesterday and it recognized the printer and then said the software wasn't installed.  I followed the prompts it gave to install and still had the same outcome.  This pictures shows what it says.  I have also check the firmware as I thought I may need to install the update released July 22, 2020 and it says I am using the most current as I know this particular model had a security release.  The full feature and basic software drivers I was trying to install is dated November 12, 2015.  My model is A9J40A.

[Jay_G24]

Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from software and drivers page 

let me know!

[wag597 · Accepted solution]

I have it running correctly on another laptop, so I am going to continue troubleshooting on my own as it has to be something with the laptop I am trying to install it on.