EWS Admin Password forgotten

[ArifT]

Hi I changed my ISP and router now my printer is not connecting to new wifi router. I use HP Smart app as well as Convert USB to Wireless option on PC software. The smart app asks for “Printer Password” which I assume is also the same for EWS. On EWS many options require Admin password. I don’t recall putting a password but if I did I have forgotten it. I tried resetting pressing wifi and X button for 3 sec. This fix didn’t work

[Jay_G24]

Hi @ArifT,

I'd like to help!

I understand the printer is locked with an adminstrator password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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