EWS Username and Password reset for HP DeskJet Ink Advantage 3777

[J_d_R]

Greetings.

II would like to access and change the settings of EWS on my HP DeskJet Ink Advantage 3777. I have no recollection as to setting a custom username and password for the device, and I cannot access the device settings.

I have browsed the other support requests and have tried every suggested fix, including:
1.) Using details: user: admin pw: 12345678
2.) Printing the Wireless Settings and using the listed details
3.) Resetting by holding  the Wireless and Cancel buttons at the same time.

No matter what I do the HP Smart and EWS portal is just telling me the username and password is incorrect and the authentication session is locked. Please help as I would like to be able to setup and use our printer as we continue to work from home. 

Any and all help would be greatly appreciated. Thank you!

[Jay_G24]

Hi @J_d_R,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[J_d_R]

Hello, Jay_G24! 

I appreciate your message and the included instructions but sadly it hasn't worked yet. 
I would appreciate further help or other options. Thanks!

[Jay_G24]

Could you share an image of the screen requesting a username and a password?

Let me know!

[J_d_R]

Here are the screenshots of the EWS when I try to access it and then what it looks like after trying to reset it and inputting the default password of 12345678.

[J_d_R]

Here are the screenshots of the EWS when I try to access it and then what it looks like after trying to reset it and inputting the default password of 12345678.

[Jay_G24]

I shared another set of instructions in a private message, please check your inbox.

Let me know how this goes!

[J_d_R]

Hi Jay! It seems that this hasn't worked either. Is there any other solution that we can try?

Can I ask you what the default password for the DeskJet Ink Advantage 3777 is? I might be using the wrong one.