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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Color LaserJet Pro MFP M283fdw
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Hello - 

 

I had to change my hotmail password and now my printer will not scan to email.

 

In searching the HP Help Center - it says I have to go to Accounts >  Preferences > SMTP Server List ? Edit SMTP Server List.

MacOS - Ventura 13.6.3

I cannot find Preferences or anything close to this path anywhere.

 

Can anyone please offer a suggestion or solution?

 

Thank you.

 

Sherry

 

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