• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎11-10-2020 01:39 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus
Operating System: Microsoft Windows 10 (64-bit)

Out of nowhere I received a print file stating "Congratulations! Your printer is now web-connected and has its own email address.  Email files to your printer to print from anywhere at anytime"  It also gave me a printers email address.  I did not request this information.  Why did I receive this note, also they gave me a claim code.  Due to all of the Fraud going on, I have not/did not include the email address or printers claim code.  I have tried to call HP to speak to someone and they keep sending me to virtual help.. No action.  No I have you please help.  1MrsJones

Category:
2 REPLIES 2

‎11-10-2020 02:25 PM

HP Recommended

Hi,

You may disable Web Services from the printer menu, it is probably due to incorrectly enabling web services during the software installation for example.

 

Simply disable Web Services from the printer menu and it will be disabled back:

https://support.hp.com/in-en/document/c04808536

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-13-2020 03:47 PM

HP Recommended

Shlomil,

Thank you for your response, I'm sorry for the delay in responding.  I will review and disable web service as suggested.  However, will this hinder me from printing from my computers using wi-fi?    I am computer stupid.....What does it mean to disable web service?  I want to make sure I can print from my desktop, notebook & laptop when I'm working etc... using wifi.    Thank you

1MrsJones

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.