Email password change

[ladydi8676]

Need to change email password for scan, anyone have this issue?

thank you!

[A_Gayathri · Accepted solution]

Hi @ladydi8676,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ladydi8676]

Helllo!

the model number is HP Office Jet Pro Series 9010. 
When we go to embedded web series it won’t let us change the password and now something about a security certificate. This all started when Comcast forced a password change and we can’t seem to get this resolved.  Any help would be appreciated 

Thank you,

Diane

[A_Gayathri]

@ladydi8676 ,
 

Thank you for your reply,

Here are the troubleshooting steps on how to address issues with changing email passwords on an HP OfficeJet Pro 9010 series printer. 

Access Embedded Web Server (EWS):

• Open a web browser and enter the printer's IP address in the address bar. You can find the IP address on the printer by navigating to the control panel or printing a network configuration page.
• Once you access the Embedded Web Server, log in if required. The default username is often "admin," and the default password is often "admin" or blank. Refer to your printer's manual for the correct credentials.

Security Certificate Error:

• If you encounter a security certificate error, try accessing the EWS using the IP address rather than the printer's hostname.
• If the security certificate error persists, you may need to bypass it temporarily. 

Change Email Password:

• Look for an option related to email settings or scan to email within the EWS.
• Update the email password to match the new one provided by Comcast.
• Save the changes and restart the printer to apply the new settings.

SMTP Server Settings:

• Ensure that the SMTP server settings (Outgoing Mail Server) in the printer's email configuration match the settings provided by Comcast. You may need to check Comcast's support documentation for the correct SMTP server details.

SSL/TLS Settings:

• Check the SSL/TLS settings in the email configuration. Ensure that they match the security requirements of Comcast's email service. You might need to enable or disable SSL/TLS based on Comcast's recommendations.

Firmware Update:

• Check if there's a firmware update available for your printer. Updating the firmware can sometimes resolve compatibility issues.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.

Gaya1239 – HP Support.

[ladydi8676]

Thanks so much for your help! I got it working:-)

Best regards,

Diane

[A_Gayathri]

@ladydi8676 ,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!