Enabling Scan to Computer

[KFR24]

Hello everyone, I am unable to get my HP 8610 printer, scanner, copier to scan a document to my new laptop -HP 17 - cn2xxx or LAPTOP -886RFLE8.  Can someone take me step by step to get the scanner working? I appreciate it. Thank you 

[Dragon-Fur · Accepted solution]

@KFR24 

Welcome to the HP English Community --

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

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Nothing has changed in terms of the requirements for "Scan to Computer"

• Install the Full Feature Software
• Open the Printer Assistant Shortcut on the Desktop > Tab Scan > Manage Scan to Computer > Enable

It's true the printer and its software are older -- both are still supported for the activity described.

Perhaps describe where the configuration and setup is failing?

Review

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Printer Software

If you have not yet done so, install the Full Feature Software / full driver printer software.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.

No Sign-in required to use full driver printer software.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 8610 e-All-in-One Printer series / HP OfficeJet 8600 Series Printer Full Feature So... 

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan – Shortcut on Desktop named for the printer model
• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Important

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

OR

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_15

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Officejet Pro 8610 e-All-in-One Printer series  

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