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HP Recommended
M12W
Android 9.0 Pie

Hye, I've been trying to install my new m12w printer using a phone...but the direct print is being off hence stopped me to the next step. Appreciate your help guys.

1613663779209406647766094629009.jpg

1 REPLY 1
HP Recommended

@prof_lond

 

Welcome to the HP Support Community.

 

These documents should help you: https://support.hp.com/in-en/document/c03561640 and https://support.hp.com/in-en/document/ish_1841315-1637332-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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