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Common problems for Connectivity Issues
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Print: HP OfficeJet Pro 9010 series. The wifi-direct does not work. I tried to add the printer using 'AirPrint' but I still cannot print. It comes up with the 'encryption credentials has expired'. I tried to follow the steps and 'create a new signed certificate' from EWS but the error is still here. Is there any other solution to fix this error and connect the printer to the Mac again?

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