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Common problems for Connectivity Issues
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‎05-22-2024 06:23 PM

HP Recommended
Product: HP Color LaserJet Enterprise M553dn

Our printer was hit by lightning and the network port stopped working.  I replaced the formatter board and updated to the latest firmware, but there doesn't seem to be an Embedded Web Server anymore.  When I try and access the printer through the network I get a refused to connect.

I printed the configuration page and it say HP Web Services disabled and ePrint disabled.  The printer should have this capability (I had it before I replaced the board).

There is no option for web services or ePrint (or none that I can find) in the menus on the printer.  Is there something else I need to do to get this to work?

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1 REPLY 1

‎05-23-2024 03:55 AM

HP Recommended

Do you have an active LEDs on the printer's network port?

Did the network assign an IP address to the printer within its range?




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