Envy 100 not recognizing wifi password

[RobAH]

I just got new internet service with a new router. My Envy 100 finds the new router no problem, but when I enter the password in the wizard the printer says the password is "invalid." I've unplugged it and performed a factory reset (in that order). Neither made any difference. Any other ideas?

[Echo_Lake]

@RobAH

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you share the screen where it's asking for the password? 

Keep me posted for further assistance.

[RobAH]

This is what I see after pressing the Wireless beacon icon on the home screen, then Settings, then Wireless Setup Wizard, then selecting my wifi network, then entering the password from the bottom of my new router.

I also tried to use the Wifi Protected Setup with the push-button on my router and it didn't work, either.

[RobAH]

Oh, wait! you asked for the screen where it asks for the password. My bad. Here it is. When I select my wifi name, a keyboard appears to enter the password.

[Echo_Lake · Accepted solution]

@RobAH

Thank you for posting back. 

Select the Direct-7a HP officeJet pro 6070 and enter 12345678 password. 

Keep me posted!