Envy 120 not connecting to BT smart hub 2

[Joopski]

Hi, I have had to upgrade to BT Smarthub 2. Now my Envy 120 will not wirelessly connecting anymore. Any suggestions? Thanks

[sandytechy20]

@Joopski

Welcome to the HP support community.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 15 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.

Update the printer firmware

Here are the steps:- Click here

Connect the product with the Wireless Setup Wizard

1. Write down your network name (SSID) and WEP key or WPA passphrase.

2. Start Wireless Setup Wizard.

      a. From the Home screen on the printer display, touch the Wireless icon.

      b. On the Wireless summary screen, touch Settings and then touch Wireless Setup Wizard.

3. Connect to wireless network.

      ▲ Select your network from the list of detected networks.

       Enter the password and touch Done.

4. Follow prompts.

Refer page no.32 in this user guide for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[muggle93]

This seems to be a widespread problem. Post after post is about printers no longer accessing wifi networks. Ours (office jet pro 9015) printed fine on Monday, and we woke up on Tuesday to a printer that hates us. It's not acknowledging that wifi even exists. We have been able to connect to the computer via a cable directly to the printer, but even then the printer thinks it's NOT connected. There is no option anywhere in the menu on the printer to TURN ON the WiFi, the wifi light on the front of the printer is off. I've tried basically everything suggested on this board - I've powered down and come back up. I've unplugged the printer and router, I've done a ton of things, and nothing helps. All of the online help gives the same instruction on how to run the wireless setup wizard, but my printer NO LONGER has that option. 

Help!! Is there an update that messed everyone up? Will there be an update that can fix it? 

[sandytechy20]

@muggle93

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.