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Common problems for Connectivity Issues
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HP Recommended
macOS 11.0 Big Sur

Does the HP Envy 4500 printer support WPA2 (AES) security? I just changed my wi-fi security on the advice of Apple, and now the printer won’t connect.

3 REPLIES 3
HP Recommended

@MikePce

 

Welcome to the HP support community.

 

Restore network settings to default settings.

1. Press the Wireless button to access the Wireless Status menu.

2. Press the button next to Settings to access the Wireless Settings menu.

3. Select Restore Defaults.

4. Confirm selection to restore defaults.

 

Connect the printer using Wireless Setup Wizard

1. Press the Wireless button from the printer control panel, and then select Settings.

2. Scroll to select Wireless Setup Wizard, and then press OK.

3. Follow the on-screen instructions to set up the wireless connection.

 

Update the printer firmware

Hee are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I tried this but it still won't connect. Diagnostics says that No Filtering failed, use but I don't have MAC filtering switched on for my wifi modem.

I can't update the firmware because I can't connect the printer to wifi.

HP Recommended

@MikePce

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Sandytechy20
I am an HP Employee

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