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Locked

‎08-30-2024 04:57 PM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I recently changed ISP and attempted to connect my printer to the new network. It finds the SSID in 2.4g, but will not connect when I insert the Passcode. I know the code is correct because I have re-established the network on all our other devices. i have even tried WPS after my ISP support set the modem to accept WPS connections. ISP assures me that the modem does not have any filtering to prevent the connection.

 

I removed HP Smart from our two PC's and deleted the printer from Control Panel. Reinstalled, and attempted again. I cannot get it to connect regardless of what I do. I have reset the printer to factory defaults, and have Restored the Network, but nothing works. After 2 days I have now resorted to using a USB connection.

 

Does anyone have any other suggestions to get my printer back on the network.

Could it need repair?

Thank you for any help or suggestions you may have.

Troubled

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