Envy 5055 not recognizing that I have Instant Ink account and will not allow me to use Instant Ink c

[Bob7855]

Envy 5055 printer lost power and internet due to power outage.  Now the printer displays an error message stating that I cannot use my Instant Ink cartridges unless I have an Instant Ink account which I do.  This happened once before and HP was able to assist.  I thought that I removed both cartridges and powered up but that did not help.

[Hawks_Eye · Accepted solution]

Hi @Bob7855 

Welcome to the HP Support Community! We're here to help you get back up and running.

If your HP Envy 5055 printer is showing an error message regarding Instant Ink cartridges after a power outage, here are steps you can try to resolve the issue:

1. Sign into your Instant Ink account:

Instant Ink for Home / Home Office: Sign in to your Instant Ink account

HP All-in Plan for Print: Go to the HP Smart website, click Sign In, and enter your account credentials.

2. Click Overview or Printers and check the printer status:

Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.

Not ready to print :

Click the refresh button .

Click the browser reload button to reload the account web page.

Repeat up to five times, until the status changes to Ready to print.

3. Make sure your connection is compatible with Instant Ink.

Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.

A USB connection to a computer does not work if it is the printer’s only connection. Connect the printer directly to the internet by Wi-Fi or ethernet to use Instant Ink.

4. Make sure your router is on and connected to the internet.

Use a mobile device or PC on the same network to check the internet connection.

If you cannot connect to the internet through your network, turn the router off and back on.

If the router is not connected to the internet, contact your network service provider.

5. Check the printer connection to the router.

Wi-Fi connection: The blue wireless light on the printer should be on and not blinking. If it is not, turn the printer and the router off and back on. Go to HP printer setup (Wi-Fi network) for more help.

Ethernet connection: If the light next to the Ethernet port is off, unplug the cable at both ends, and then plug it back in. Turn the printer and router off and back on if the light is still not on.

6. Make sure Web Services are on. An interruption of your printer connection to the Instant Ink service can cause connection errors. See HP Printers - Turn On Web Services for more information.

7. Click Overview or Printers and check the printer status again:

Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.

Not ready to print : Click the refresh button and then the browser reload button. Repeat up to five times, until the status changes to Ready to print.

8. If your printer uses two ink cartridges, try these steps:

Remove the ink cartridges from the printer and set them aside.

Unplug the printer.

Wait 30 seconds.

Plug the printer back in.

Reinstall the ink cartridges.

Check the printer status on your account page again:

Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.

Not ready to print : Click the refresh button and then the browser reload button. Repeat up to five times, until the status changes to Ready to print.

9. If the error message still appears, turn the printer off and back on.

Let me know if this helps.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Bob7855]

Step #8 appears to have resolved my issue.  The instant ink message cleared and allowed me to continue printer set up which included connecting to wifi.  Once connected to wifi instant ink could see I had an account and allowed printer to function using instant ink cartridges.   The only deviation from Step #8 was I inserted new instant ink cartridges  as the installed cartridges  were at end of life.  This is the second time this issue has occurred  after an extended power outage.  The first time the fix was the same as found in Step #8.  Thank you very much!

[Hawks_Eye]

@Bob7855 

That’s great to hear—and thanks for sharing the extra detail! 

It’s super helpful to know that inserting new Instant Ink cartridges after a power outage helped clear the account recognition error. These kinds of insights make it easier for others to troubleshoot when they face something similar.

If it ever happens again, at least now you’ve got a reliable fix in your back pocket. Appreciate you looping back with the outcome!

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye