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Common problems for Connectivity Issues
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marsmail
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Envy 5055 prints in color via app on android phone but only black and white via macbook air

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HP Envy 5055
macOS 10.15 Catalina

I have a macbook air and an HP printer. When I send a color webpage or pdf to the printer from the macbook, it prints in black and white. When I send the same document to the printer from the HP app on my android phone, it prints in color. I've updated all the HP software, successfully printed a color diagnostic page, checked toners.  I've also tried all the settings in the print dialog box on my macbook.  Does this sound like it could still be an HP problem, or does it sound like a macbook problem?  There was a time I could print in color from my macbook to this same printer, but I didn't note when the failure started.

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TEJ1602
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@marsmail, Welcome to HP Support Community!

 

I understand you're unable to print in color from your MacBook. This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

 

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

marsmail
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Thank you for the suggestions.  This item is not true for my printer.  In the HP Print Setting Guide there is no color option in the presets.

6. Change any print job settings.
  • Print in color or black and white: Select or de-select Black & White on the main dialog. The Presets menu also includes color and black and white options.

I had already updated the firmware and software without effect.

 

But, removing and re-adding the printer worked for the one pdf I've printed so far. Thank you!

 

 

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TEJ1602
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@marsmail

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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