Envy 5070 issue

[Taylor514CE]

Have an Envy 5070.. I like the Printer . But I have to disconnect the wall plug from my Router every time  to get it to print . Verizon adn Time Warner says it not on their end .. It prints great when it prints but I have to unplug and wait 4 minutes before starting any print task ,, please tell me if you ran across this issue 

[Kumar0307]

@Taylor514CE, Welcome to the HP Support Community! I’m here to help.

I understand you have intermittent connectivity issues with the printer. Let us try these steps:

• How far is the printer located from the WiFi router?
• Restart the router, the printer, and the iOS device
• Make sure the printer and the iOS device are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on the iOS device

For more info on printing from an iOS device, refer to - HP printer setup (Apple AirPrint for iPhone, iPad)

Hope this helps! Let me know how it goes. 

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