Envy 5540 no longer allows colour printing in prefernces

[DaveHeasman]

Since the last Windows update the printer no longer prints in colour and the preference option to select colour no longer shows.

[DaveHeasman]

I've reinstalled the full driver and it fails at the activation stage not finding internet connection which is there. Would appreciate any suggestions to fix. I'm guessing it's the Windows update that did this, but can't be sure. Thanks in advance.

[DaveHeasman · Accepted solution]

Thanks to KrazyToad back in 2019 --

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

works for me except when removing the driver in printui step 9 it wouldn't remove because it said the driver was in use. I had to restart the computer and then do it, and that worked.