Envy 5540 printer won't

[Courtier]

Printer came from a PC household into a Mac environment, but in each case the problem is the same.  Trying to print or copy gives the same error message: "HP instant ink problem: Cannot print, visit www.instantink.com for information."

That page doesn't seem to offer any help in getting me printing.

Setting up on the Mac via the wizard was easy .  The printer menu shows the router information, and the right printer details.  Some of the printer details (serial number, for instance) m are greyed out.

Via the Mac system preferences/ printers and scanner I can see the HP printer and my usb-printer.  I can select either, and can see ink levels, for instance, on both.  In the case of the HP printer, ink evels seem to be high.

I can also scan wirelessly from the computer.  The file appears on the Mac desktop.

Copying via the HP menu screen brings up the ink problem message again.

I have downloaded soft- and firmware from the HP website, but have yet to open them.  

A final printing check will be to find the appropriate lead to connect the HP and the Mac to see if it prints that way.   

Any ideas, anyone?

[Jay_G24]

Hi @Courtier,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

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