Envy 5640 touch screen problem

[Christ88]

Hi

I recently reinstalled Windows 10 on my computer. When I try to Setup my printer, I am unable to connect my printer on my Wi fi connection because the touchscreen is not responding. I see a message that's say that the ink cartridges are succesfully installed but the ok button is not working. The wifi Light is blinking.

Does anyone know what to do with this issue?

Thank you

[Echo_Lake]

@Christ88

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Christ88]

Hello. Thank you for your answer.

I have tried twice every step you suggest but it doesn't solve the problem. When the printer open, the screen show the normal menu but after 2-3 seconds, it swich to the other screen that say that the ink cartridges were correctly installed. There's a "ok" menu at the bottom right but when I press it, nothing happens.

[Echo_Lake]

@Christ88

Thank you for posting back.

I appreciate your efforts to try and resolve the issue, as we have completed the troubleshooting steps and the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/  
 

Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!