Envy 6000

[Emily-p]

I have owned this printer 1-1.5 years and the past 6 or so months it just refuses to print anything all the way. The HP Smart app says the printer is online and connected and ready to print. I will send a document and the printer will either A) not print anything or B) Print 1/4 to 1/2 of the page and then stop. 
I pay for the dumb smart ink every month only for this printer to not work. How do I get a refund on this printer? 

[A_Gayathri]

Hi @Emily-p ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Envy 6000 printer. Before seeking a refund, let's try some troubleshooting steps to see if we can resolve the printing problems. 

Check for Updates: Ensure that your printer firmware and HP Smart app are up to date. Manufacturers often release updates to address bugs and improve performance.

Restart Printer and Devices: Turn off the printer, unplug it from the power source, and wait for a few minutes. Also, restart your computer or the device you're printing from.

Check Print Queue: Open the print queue on your computer and make sure there are no pending or stuck print jobs. If there are, clear the print queue and try printing again.

Connection Issues: Make sure that the printer is connected to the same network as your computer. If you're using a wireless connection, try using a USB cable to connect the printer directly to your computer to see if that resolves the issue.

Paper and Ink Levels: Ensure that there is enough paper in the printer and that the ink cartridges have sufficient ink.

Printer Settings: Check the print settings in the application you're printing from. Make sure the correct printer is selected, and the print settings are appropriate for your document.

Reinstall Printer Drivers: Uninstall the printer drivers from your computer and reinstall them. You can download the latest drivers from the HP website.

If the issue persists after trying these steps,  I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping