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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎07-29-2025 03:34 PM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer
Operating System: Microsoft Windows 11

I have had my printer for at least 6 months with zero WiFi issues. Not it won't connect. I have tried recycling the router, my laptop the printer...nothing works.

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1 REPLY 1

‎07-31-2025 05:19 AM - edited ‎07-31-2025 05:19 AM

HP Recommended

@AFroling, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP ENVY 6055e printer is no longer reconnecting to Wi-Fi after working fine for months. Let’s walk through some steps to get it back online.

Restart All Devices

Power cycling can often resolve temporary glitches:

  1. Turn off your printer, computer, and router.
  2. Unplug the printer and router from power for 60 seconds.
  3. Plug them back in and power everything on.
  4. Ensure your computer is connected to the correct Wi-Fi network.

Check Printer’s Wireless Status

  • Look at the Wireless light on the printer:
    • Solid blue = connected
    • Blinking/off = not connected

If it's not connected, proceed to the next step.

Restore Network Settings on the Printer

  1. On the printer control panel, press and hold the Wireless button and the Cancel button together for 5 seconds.
  2. This will restore the printer’s network settings and put it into Wi-Fi setup mode (light should blink blue).

Reconnect Using HP Smart App

  1. Download or open the HP Smart app on your Windows 11 PC or mobile device.
  2. Tap “+” to add a new printer.
  3. Follow the prompts to connect the printer to your Wi-Fi network.

Make sure your device is on the same Wi-Fi network you want the printer to connect to.

Run Wireless Network Test

You can print a wireless test report:

  • Press and hold the Information button (i) until all buttons light up.
  • Then press the Information + Resume buttons together.

This report can help identify signal or configuration issues.

You may refer to this document - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

>HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support
 

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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