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‎07-18-2024 03:26 AM

HP Recommended

Shortly after purchase, continuously error message "ink cartridge empty", even immediately after installing new cartridges. Help desk instructions did not bring any improvement. Their final decision was: "Buy new cartridges" (!!!), even though new cartridges were just being installed. I have paid a lot of money for cartridges, while I have barely been able to print. Worthless device!

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3 REPLIES 3

‎07-18-2024 05:49 AM

HP Recommended

Hello @Kdhollan , how are you ?

 

I'm sorry about what happened, in this case, as it was recently purchased, I recommend that you take the device to a retailer and ask for a possible exchange of the equipment.

 

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‎07-21-2024 05:38 AM

HP Recommended

Dear Fabio,

Due to circumstances, I was only able to start using the unit a few months after purchasing it. By the time I noticed that the problem was not improving, the warranty had expired.

Best regards. 

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‎07-22-2024 05:36 AM

HP Recommended

Hello, 

 

If you wish, the assistants listed below can help:

 

HP® Service Center Locator - United States | HP® Support

 

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