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‎09-30-2021 08:30 PM

HP Recommended
Product: ENVY 6400e
Operating System: macOS 11.0 Big Sur

I recently set up my new printer, was able to print, etc. 

Since then, I had to change my router for my home internet and obviously, the printer connection was lost. 

However, I am now unable to connect using the HP Smart app from my MacBook. 

I've tried adding as a new printer in the HP Smart app but it didn't pick up the printer to connect. The printer continues to show the pulsing purple light. I don't have a cable to connect the laptop and printer directly. 

Can anyone please help me in this situation - I thought ideally, I'd like to reset the printer completely and set it up again if necessary. 

Thanks in advance!

2 REPLIES 2

‎09-30-2021 10:46 PM

HP Recommended

@mobbylee 

 

Please use the following Guide

 

            https://support.hp.com/au-en/printer-setup/hp-envy-6400e-all-in-one-printer-series/2100178605

 

Regards.

BH
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‎09-30-2021 11:49 PM - edited ‎10-05-2021 10:09 PM

HP Recommended

Thanks for sharing this info this is useful. Keep it up.

 

prepaidcardstatus

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