Envy 6455 will not connect with Verizon gateway

[RussellJ10]

HP Envy 6455 will not connect to Verizon Gateway….help!

[VikramTheGreat]

Hi @RussellJ10,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is when your HP Envy 6455 won’t connect to your Verizon Gateway, especially when everything else seems to work fine. This usually happens due to Wi-Fi compatibility or setup issues after a network change.

Here’s the recommended troubleshooting path:

1. Restart Everything

• Power cycle your printer, Verizon Gateway, and device running HP Smart.
• Wait 30 seconds before turning them back on.

2. Check Wi-Fi Band

• HP Envy 6455 supports 2.4 GHz only, not 5 GHz.
• Make sure your Verizon Gateway is broadcasting 2.4 GHz (enable dual-band if needed).

3. Reset Printer Network Settings

• On the printer: 
  • Setup → Network Settings → Restore Network Defaults.
• Then reconnect using the correct SSID and password.

4. Use HP App

• Download HP Smart on your phone or PC.
• Add the printer again and follow the guided setup. 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

5. Disable Advanced Router Features

• Temporarily turn off: 
  • MAC address filtering
  • Guest network isolation
  • WPA3-only mode (use WPA2 for compatibility)

 6. Update Printer Firmware

• Go to HP ENVY Pro 6455 All-in-One Printer | HP® Support.
• Install the latest firmware update.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat