Envy offline

[Slye]

HP envy offline unable to connection 

[Kuroi_Kenshi]

Hi @Slye,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy printer is showing offline and not connecting. Let’s go through a few steps to check what could be causing this and restore the connection.

Confirm the printer is powered on and ready
Make sure the printer is turned on with no error lights or messages.
Wake it up by pressing the Power button if it appears idle.

Check the printer’s Wi-Fi connection
Verify the blue wireless light is solid (not blinking or off).
If it’s off or blinking, the printer is not properly connected to the network.

Restart printer, router, and computer
Turn off the printer and unplug it for 60 seconds.
Restart your Wi-Fi router, then turn the printer and computer back on.

Set the printer as the default printer
On your computer, open Devices and Printers.
Right-click your HP Envy printer and select Set as default printer.

Disable “Use Printer Offline”
In Devices and Printers, right-click the HP Envy printer.
Make sure Use Printer Offline is unchecked.

Ensure the printer and computer are on the same network
Check that your computer is connected to the same Wi-Fi name (SSID) the printer uses.
Printers will show offline if connected to a different network or guest Wi-Fi.

Reconnect the printer to Wi-Fi
Press and hold the Cancel (X) and Wireless buttons together for 5 seconds.
This resets wireless settings so you can reconnect the printer to your network.

Remove and re-add the printer
Delete the printer from Devices and Printers.
Add it again using Add a printer or the HP Smart app.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,