Envy6030 does not connect to my wifi

[marco09876543]

I bought your printer few days ago and am actually thinking to bring it back to the shop to get the refund as the printer does not connect to the internet and your instructions are null.

I tried to contact the help online but the serial number of the printer is not recognized by your system.

Can you please give me some help?

[Echo_Lake]

@marco09876543

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
• Are you getting any error message while connecting to network?
• Are you trying to connect to home network or Wi-Fi direct?

Keep me posted for further assistance.

[marco09876543]

Hi, thanks for the answer. My problem is that no WiFi light turns on when I turn on the printer. 
it did the first time I tried to use it, but something went wrong with the procedure that failed to get the password from the computer it was connected with the usb cable a nd never turned on again. Ever.

[Jay_G24]

@marco09876543,

Press and hold the Wi-Fi button for at least three seconds to restore the network settings to default settings. This will also put the printer back into the Auto Wireless Connect (AWC) setup mode.

Refer -First Time Printer Setup 

Hope this helps!

Keep me posted!

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