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‎10-26-2025 06:53 AM

HP Recommended

Printer constantly saying not connected even tho the blue light is solid and the wi-fi connection on printer says it is? Extremely frustrating

1 REPLY 1

‎10-29-2025 02:37 AM

HP Recommended

Hi there @Dustin89, and welcome to HP Support Community!

 

Thank you for reaching out with your concern. I'm glad to assist you today.

I understand how frustrating it can be when your HP Envy 6100 shows it's connected (solid blue light) but still reports as "not connected" on your devices. Let's walk through a few steps to resolve this:

Restart Printer and Router

  • Power off your printer.
  • Unplug your router for 30 seconds, then plug it back in.
  • Once your network is stable, turn the printer back on.

Check Printer IP Address

  • On the printer control panel, go to Settings > Network Setup > Wi-Fi Settings > View IP Address.
  • Ensure the IP address is valid (e.g., 192.168.x.x).
  • Try accessing the printer’s Embedded Web Server (EWS) by typing the IP into a browser.

Check Windows Printer Port

  • On your PC, go to Control Panel > Devices and Printers.
  • Right-click your printer > Printer Properties > Ports.
  • Ensure the selected port matches the printer’s IP (not WSD).

Update Firmware

Re-add Printer

  • Remove the printer from your PC or mobile device.
  • Re-add it using HP Smart App or Add Printer in Windows.

You may refer to this document - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support
 

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

 

A quick “Yes” also goes a long way in showing appreciation!

Take care and happy computing!

 

Best regards,

Max3Aj

HP Support

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