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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎04-26-2021 11:45 AM

HP Recommended
Product: Envy
Operating System: iOS

I have 3 printers and all 3 not working. I am trying to email documents and it is not printing on any of them. My internet connection is fine. I tried everything. I need help. Please!

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1 person had the same question
3 REPLIES 3

‎04-29-2021 10:58 AM

HP Recommended

@Jillios4

 

Welcome to the HP Support Community.

 

Please do name all your three Printers here. Are you referring to ePrint? Do you get any error messages?

 

To which devices are these Printer connected to?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎04-29-2021 11:18 AM

HP Recommended

Hi Betty, I am using Ipads. I have the Officejet 4650, Officejet 3830, & Envy 5660. All 3 printers have their own email address. I had tried deleting my question but was unable to. I was just trying to send documents to the email address of the printer because Airprint was not working(that has been an ongoing problem for years).

When Airprint does not work I email to the printer as an alternative. I do not know what the issue was, but it started working again. I thought maybe it was an all around HP issue. Anyway, thanks for wanting to help. Hopefully, it will continue to work properly.

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‎04-30-2021 02:20 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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