• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎02-13-2021 09:07 AM

HP Recommended
Product: Pavilion g6
Operating System: Microsoft Windows 7 (32-bit)

The light on the keyboard that indicates if the wife is on or off is constantly on, which I can only assume means there is a problem with wifi card.  I have bought a replacement but when I put in the laptop it does not boot up as there is an error 702.  The card games the same but the product codes do not match. The product code in the computer is sps#630703 and the replacement is sps#691415.  Does this make of a difference?  The laptop is old but fit for purpose.  I have checked the drives but it does not seem to recognise there is a wifi card installed as the only drivers are for family ethernet card.  Any help we be great.

1 REPLY 1

‎02-16-2021 04:59 AM

HP Recommended

@Paul0001
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.
This sounds like wireless drive related issue and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.