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‎10-25-2021 02:34 PM

HP Recommended
Product: HP 6958
Operating System: Microsoft Windows 10 (64-bit)

Sent my job to the printer. It printed 1 page and half of the next the went into maintenance made for >20 minutes then gave me Error code 0XB8519CC4

Category:
1 REPLY 1

‎10-28-2021 10:07 AM

HP Recommended

@RSD-TX

 

Welcome to the HP Support Community.

 

Are you able to copy?

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

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