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‎11-08-2020 08:44 AM

HP Recommended
Product: Hp office jet pro 6978

Error message there is a problem with the printhead 0xc19a0041

Category:
1 person had the same question
1 REPLY 1

‎11-11-2020 07:13 AM

HP Recommended

@JoAnne36, Welcome to the HP Support Community!

 

This seems like an hardware issue with the printhead of the printer. Kindly perform the steps mentioned in this document - Error Indicates Faulty Printhead

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

For more info on resolving 0x errors, refer to - '0xc19a0005' or Similar Error Code Displays

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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