Error message when printing using Ethernet cable: The printer cannot print until it is connected to

[fredrika1]

Error message all of a sudden, when trying to print. I use ethernet cable.

Message on printer: The printer cannot print until it is connected to the Internet. Reconnect your printer to the Internet with either a Wi-fi or Ethernet connection to enable printing.

[VikramTheGreat]

Hi @fredrika1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error message you're seeing — "The printer cannot print until it is connected to the Internet Even if your printer is connected via Ethernet, it still needs to access the Internet to function properly under these programs.

Steps to Fix the Issue

1. Check Ethernet Connection

• Ensure the Ethernet cable is securely connected to both the printer and the router.
• Look for a green or orange light near the Ethernet port on the printer — this confirms physical connectivity.

2. Restart Devices

• Power cycle your printer, router, and computer.
• Wait 30 seconds before turning them back on.

3. Enable Web Services

• HP+ and Instant Ink require Web Services to be enabled.
• To enable it:
  • Press the Information (i) button and the Cancel (X) button together to print a Network Configuration Page.
  • Use the printer’s IP address (found on that page) to access its Embedded Web Server (EWS) in a browser.
  • Go to the Web Services tab and enable it.
     

4. Check Internet Access

• Make sure your router has internet access.
• Try connecting another device (like a phone or laptop) to the same network and browsing the web.

5. Use the HP Smart App

• Open the HP Smart app on your phone or PC.
• Add your printer and check its status.
• If it shows “Not Connected to Internet,” the app will guide you through reconnecting.

6. Update Firmware

• Outdated firmware can cause connectivity issues.
• From the HP Smart app or EWS, check for and install any available firmware updates.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support