cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
NcgOsh
New member
2 1 0 0
Message 1 of 3
71
Flag Post

Error "System Extension Cannot be Used"

‎01-02-2021 08:12 PM

HP Recommended
Product: HP Officejet 7500a Wide Format
Operating System: macOS 10.13 High Sierra

Used this printer for a while and recently moved into a new place.  Once reset up the printer, it did not print at all - removed existing driver and tried to install a fresh copy.  While installing the driver, the following message appears:

 

System Extension Cannot be Used

 

The system extension "/Library/Extensions/hp_fax_io.kext" was installed improperly and cannot be used.  Please try reinstalling it, or contact the product's vendor for an update.

 

 

Reply
Category:
2 REPLIES 2
ShlomiL
Level 17
Level 17
30,371 30,087 5,191 12,040
Message 2 of 3
Flag Post

‎01-03-2021 10:48 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
NcgOsh
Author
New member
2 1 0 0
Message 3 of 3
Flag Post

‎01-04-2021 03:22 AM

HP Recommended

Hi

 

I followed above instruction.  

 

When I print a document it displays the following error:

 

"Stopped - 'Filter' failed, 1 page.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation