• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎12-30-2020 07:30 AM

HP Recommended
Product: MFP M476dw
Operating System: macOS 10.15 Catalina

I am unable to find the M476dw on the HP Smart system.

I find that the connection and activity  lights on the Ethernet port do not light up.

The printer remains OFFLINE unless I connect via a Wireless connection.

Why would the LAN not work?

Category:
1 REPLY 1

‎12-30-2020 09:40 PM

HP Recommended

Further to this, I have dragged the printer around the house (😉) to connect it to different router ports and using different LAN cables.

No help whatsoever.

Is this a known problem?

How to fix?

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.