Every time I print my phone can't find my printer and I have to restart my printer.

[Teresa95630]

I have a deskjet 2855e printer.  It's new.  Every time I print my android s-21 phone can't find my printer.  I have to unplug and restart my printer for my phone to find it.  The printer says it's ready to print.  

[Raj_05]

Hi @Teresa95630,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing connectivity issues between your HP DeskJet 2855e printer and your Samsung S21+ Android phone. Here are some steps you can take to troubleshoot and resolve this issue.

Ensure Printer and Phone are on the Same Network:

• Check that both your printer and your phone are connected to the same Wi-Fi network. Sometimes devices can drop off or connect to different networks unintentionally.

Update Printer Firmware and Software:

• Make sure your printer's firmware is up to date. You can usually update this through the printer's settings menu or the HP Smart app.

Restart Devices:

• Restart both your printer and your Android phone. This can help refresh the connection and resolve temporary glitches.

Check Wi-Fi Signal Strength:

• Ensure that your printer is within range of your Wi-Fi router and that there are no obstructions or interference affecting the signal strength.

Use HP Smart App:

• Install and use the HP Smart app on your Android phone to manage printing tasks. The app can help troubleshoot connectivity issues and manage print jobs effectively.

Reinstall HP Smart App:

• If you're still having trouble, try uninstalling and reinstalling the HP Smart app on your Android phone to ensure it's functioning correctly.

Printer Settings Check:

• Verify in your printer settings that the Wi-Fi Direct or Wireless Direct settings are correctly configured. This feature allows direct printing without needing to be on the same network but can sometimes cause issues if misconfigured.

Check for Interference:

• Nearby electronic devices, such as cordless phones or microwaves, can interfere with Wi-Fi signals. Ensure your printer is away from such devices.

Printer Reset:

• As a last resort, you can perform a factory reset on your printer. This will restore all settings to their factory defaults, which can sometimes resolve persistent issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Teresa95630]

Thank you!  I just got this reply.  I didn't receive a notification that it was here,  I logged in to check.  So give me some time to perform these suggestions.   Please keep the case open.  Thank you.  

[Raj_05]

Hi @Teresa95630,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support