Everything is connected but not printing

[Lyss3]

I just got new laptop (ChromeBook) and I was printing with it last night and it was running fine after I got it working but not this morning it's no longer working and it won't work on either my laptop or my phone. I have both the HP Smart app and HP Plugin app of both as well. Everything is connected to my wifi as well so I don't understand why it is giving me so much trouble. 

[Anand_Andy]

Hi @Lyss3,

Welcome to the HP Support Community

I understand you are facing a printing issue with your HP Officejet 3830 printer. Not to worry I will help you to get a resolution to resolve the issue.

I have a few troubleshooting steps we could try to fix the issue:  

• Connect the printer to your Chromebook with a wireless or USB cable connection to complete the setup. No drivers or apps are required to set up your printer.
• Update the Chromebook to the most current version of Chrome OS.
• Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.
• Connect the printer USB cable to the Chromebook, or for wireless printing, place the printer close to the Chromebook and within range of the Wi-Fi router, and then do the following to connect the printer to the local Wi-Fi network.
• Printers with a touchscreen control panel: On the printer, select the Setup, Network, or Wireless menu, select Wireless Setup Wizard, and then follow the instructions to connect the printer to your network.

NOTE: If you need your network name (SSID) and password, go to Find Your Wireless Password.

• Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds. For Tango printers, press and hold the Wireless button and the Power button on the rear of the printer for five seconds. Within two minutes, press and hold the WPS button (Wi-Fi Protected Setup) on the router until the connection process begins. The Wireless light or blue bar on the printer stops flashing when the connection completes.
• On the Chromebook, click the clock in the bottom right corner, and then click the Settings icon .
• Scroll to the bottom of the screen and click Advanced.
• Scroll to the Printing section, click Printers, and then click Add Printer.
• If your printer displays, click it, and then click Add.
• If your printer does not display, click Add Manually, and then follow the instructions to add the printer. Go to Chromebook Help - Set up your printer (in English) for more information.
• Hope this helps! Keep me posted for further assistance.

Hope this helps! Keep me posted. 

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