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Locked

‎06-27-2022 02:21 PM

HP Recommended
Product: HP OfficeJet 6958 All-in-One Printer
Operating System: macOS 12.0 Monterey

I am also locked out of my hp office jet 6958 printer settings. I changed wifi router recently and then discovered I cannot use the printer anymore due to the settings such as restore to factory or change wifi name because they are locked. How do I reset the locked settings on this printer? I am unable to connect it to the computer to do any troubleshooting so everything has to be done with the printer itself

Category:
9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2022 01:15 PM

HP Recommended

@lupitamartinez

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
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6 REPLIES 6

‎07-01-2022 01:15 PM

HP Recommended

@lupitamartinez

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎07-03-2022 05:51 PM

HP Recommended

Hello, would you please help me? I have the same problem.

Thanks 

Jose

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‎07-05-2022 04:56 PM

HP Recommended

Hello Lupita, how did you do it?

Help me.

 

Was this reply helpful? Yes No

‎07-06-2022 12:44 PM

HP Recommended

@Barajas2

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎07-06-2022 11:31 PM

HP Recommended

Hello Sandytechy20, 

I never got the instructions.....!

Jose Barajas

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‎08-18-2022 07:37 PM

HP Recommended

i have the same problem  hp9018

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