Factory Reset Help

[ftworthrushfan]

This is an ongoing issue. I get the message that the Built -in network capabilities have been disabled. I own the printer and have done nothing to disable this feature. I've seen in the forum that there is a semi full factory reset that seems to fix this. I'd like that information. The serial number for my printer is [personal information removed]. 

Previous support communications did not yield the results I need. I refuse to buy a new printer because of something I didn't do to the system. Please help.

[BeemerBiker]

There is a network reset described on page 224 of the users manual

Try the network reset and connect an ethernet cable to the modem/router.  If you still have problem then possible a hardware problem.  There are some parts availably that are fairly cheap.

If the system seems to work then remove the ethernet cable and connect to the modem/router using Wi-Fi as described here

https://www.youtube.com/watch?v=yYlg0gCuzcU

You might also check for debris in the ethernet port or shorted wires.  It is easy to accidently  plug in a phone (fax) cable into the ethernet port and get wiring bent.

The full feature driver package is here

https://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/Full_Webpack-1312_1-OJ8600_Full_Webpa...