Factory Reset on HP Ink Tank Wireless 415 - Admin password forgotten

[sciciliani]

Hello Community,
I want to configure my HP Ink tank 415 but I forgot password of admin account, I tried to factory reset this device using HP Print and Scan Doctor; but it asked for admin password...the issue is that I set up this device a couple years ago and now I don't remember password.

Could you please guide me how to reset factory this device or reset admin password to default?

Thank you so much in advance!

[Rainbow23]

Hi @sciciliani,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing issues with connecting your HP Smart Tank Printer to your wi-fi network.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network.

Step 1: Restore the printer to its network defaults.
Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

Step 2: Reconnect the Printer to the network:
1. Press and hold the wireless button on the printer for more than least three seconds to start the WPS Push Button method. 
2. Press the WPS button on your router.
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. If the printer connects successfully, the light next to the Wireless button glows steady blue.

You may also refer to this document link: https://support.hp.com/nz-en/document/ish_1736500-1626554-16 

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[sciciliani]

I want to reset the admin password so I can fully configure my printer.

My understanding is that there’s no reset procedure for this (as holding cancel and wifi doesnt clear admin password).

Is there any firmware update?

Can I take it to a service center so they do a factory restore?

[Rainbow23]

Hi @sciciliani,

This issue might require one on one interaction to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!