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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-22-2025 09:36 PM

HP Recommended
Product: HP LaserJet Pro MFP M225dw
Operating System: macOS 15.0 Sequoia

I tried everything and I still cannot connect to my home network via WiFi. It says "Network connection failed" so I am unable to print. I have buggered with every menu item that I think would remotely get it going, but I am afraid I have it messed up beyond my capabilities. I want to factory reset like it was new out of the box. Evidently there is some secret to this that is unpublished. Can you help me out?

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1 REPLY 1

‎10-22-2025 10:05 PM

HP Recommended


Service Manual 225


If necessary you can reset the printer as follows

Press and hold Power On button until the printer shut down.
Press Cancel button and Left arrow and hold down and then press Power On button.
Hold until "Permanent Storage Init" message appears. (This takes about 10 secs)



This video indicates the right arrow was held down.

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