Factory reset on an HP 8625

[KABchitown]

I have the same issue as others but I am unable to find a solution in past posts. I just installed a new AT & T fiber router and now am unable to use my HP8625 printer. Most buttons on my touchscreen are stating that my printer has been locked so I cannot change to the new router. All evidence shows that my printer is still connected to my old router (which I no longer have). I believe I will need to do a full factory restore but am unable due to the lock. Can someone please help me with this issue?

[Nal_NR]

Hi @KABchitown ,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It’s incredibly frustrating when a new router causes connectivity issues, especially with a locked printer screen—let’s work on getting this resolved for you.

• Were you using any HP Smart App or web services (like ePrint) previously that might have locked the printer?
• Do you recall setting up an administrator password or PIN on the printer when it was first installed?
• Have you tried performing a partial reset or accessing the printer’s Embedded Web Server (EWS) for advanced settings?

Access the Printer’s Embedded Web Server (EWS):
If your printer is still connected to the old network, connect a device to that network (if possible) and access the EWS via the printer's IP address in a web browser. Look for reset or lock override options.

Perform a Partial Reset:
Turn off the printer. Press and hold the “Back” button (or another combination like Cancel + OK) while turning it on. Continue holding the buttons until a reset menu appears. Follow the prompts to reset the printer partially.

Update the Wi-Fi Settings Using WPS:
If your new AT&T router supports WPS, enable WPS on the router and press the WPS button on the printer within 2 minutes to reconnect without unlocking.

Restore Factory Defaults via the Control Panel:
If the touchscreen allows partial access, navigate to Setup > Tools > Restore Factory Defaults. This can sometimes override the lock.

You may also refer to this user manual from page 39

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[KABchitown]

Elohi,

I tried everything multiple times without any success. I do have the HP Smart App installed on my iMac but it shows that my printer is unavailable so I am unable to access any of the functions. 

I was able to run an HP Network Configuration Page which shows the passcode. I don’t ever recall changing it but it has been a number of years since I purchased the printer. 

I tried to do a partial reset a number of times but a reset menu never appeared.  All other functions related to a reset/restore are unavailable. 

Any other tips?

[Nal_NR · Accepted solution]

Hi @KABchitown ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!