Feature Locked by the person who setup the printer

[tpdynamo]

My settings have been locked and I cannot change my wireless to my new modem.

[Dilip_18]

Hi@tpdynamo,

Welcome to the HP Support Community! I'd like to help!

I see the settings are locked on the HP OfficeJet Pro 9019/Premier All-In-One Printer.

Try restoring network defaults on the printer.

The default for many of these settings is off. You need to go into the embedded web server (type the IP address of the printer into a web browser) and then navigate to the screen below.  Note you may need to assign a password to the device before some settings can be turned on.

From the Home Screen, go to the bottom-left and click on the return key (bottom-left).

NOTE - - Even if you do not see the return key (as it often disappears and reappears) click on the location of where the return key should be 4 to 5 times until you reach the "Support" menu.

Click on the words "Support Menu". Arrow down to the "Resets Menu". Click OK. Arrow down to the "Semi-Full Reset" option.

Click OK.

Your screen will go dark as the printer will start resetting itself.

Eventually, your printer will turn off. Turn it back on you will have to go through and set everything up like when you first took the printer out of the box.

Hope this helps! Keep me posted. 

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