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HP DeskJet 2742e All-in-One Printer

Just bought the HP DeskJet 2742e all in one printer for my dorm and I can't find the Mac address so I can connect it to the internet.

Please let me know if there are any other specific details you need to assist me.

1 REPLY 1
HP Recommended

Hi @Thomas-,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

Finding the MAC address of your HP DeskJet 2742e printer can be useful when you want to connect it to your dorm's Wi-Fi network or perform other network-related tasks. Here's how you can locate the MAC address on your printer.

 

Check the Printer's Display Panel:

  • Many modern printers, including HP DeskJet models, have a built-in display panel that provides information about the printer's settings. To find the MAC address using the display panel, follow these steps: a. Turn on the printer. b. Use the printer's control panel or display to navigate to the network settings or information menu. c. Look for an option called "Network Information" or "Wireless Information." In this menu, you should find the MAC address listed.

Print a Network Configuration Page:

  • HP printers often have a feature that allows you to print a network configuration page. This page typically contains important network information, including the MAC address. To print a network configuration page, follow these steps: a. Load a sheet of plain paper into the printer. b. Press and hold the Cancel and Wireless buttons simultaneously until the Power light starts blinking. c. Once the page prints, look for the MAC address in the network or wireless section of the configuration page.

Check the Printer's Label:

  • Sometimes, the MAC address might be printed on a label located on the back or bottom of the printer. Look for a label with various information about the printer, including the MAC address.

Use the HP Smart App (if applicable):

  • If your printer is connected to your computer or mobile device using the HP Smart App, you might be able to find the MAC address within the app's settings or information section.

 

If you still can't locate the MAC address using these methods, consult your printer's user manual or visit the HP support website for specific instructions related to your printer model. Additionally, if you have access to the printer's web interface (usually through its IP address), you can often find network information, including the MAC address, in the printer's settings within the web interface.

 

Once you have found the MAC address, you can use it to connect the printer to your dorm's Wi-Fi network or perform any other necessary network configurations.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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