Firmware update failing

[DonMa]

My wireless printer keeps going offline and say firmware failed to update. If I turn off automatic updates I can’t use scan to email. Now for the kicker. I don’t own a computer, only an iPad and iPhone. So scan to email is the only way I know of to scan. Any ideas? I have a work laptop but don’t have admin access, so no downloading software. 

[Irwin6]

Hi @DonMa,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with your printer that goes offline intermittently.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was working fine?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support