Forgot admin password for HP 5820

[PrensAposa]

I forget the admin password for deskjet 5820, I need help to factory reset my device. All the features are locked.

Thanks in advance.

[sandytechy20]

@PrensAposa

Welcome top the HP support community.

Restore the printer to the original network settings to reset the EWS password.

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

Login to the EWS page with the default credentials and change the password.

Username: admin

Password: "leave it blank"

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

[PrensAposa]

Hello,
Thank you for your help, but as you said, I cannot solve this problem.
I cannot reset the EWS password.
When I enter the page, I cannot pass the user name and password stage by typing "admin" as you said.
I am getting a warning that says the session has been locked.

Please see the images attached.

I look forward to hear from you.

I need to reset the printer to factory settings. Could you please help with this?

Best regards

[sandytechy20]

@PrensAposa

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.