Forgot admin username and password

[Alkhattab11]

I am trying to reinstall an old printer on a new computer and I keep getting a popup that says a "custom printer password has been set on this device". I don't remember what password I used (I've tried all the ones I could think of) and I can't access the admin page to setup this printer without that access.

How do I factory reset this printer or the admin password so I can actually use this device?

[Irfan_06]

Hi @Alkhattab11,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

The default username and password for your printer would be blank or admin for both username and password.

However, if you still have issues try performing a factory reset on your printer and check if it helps.

LCD control panel

1. From the product control panel, press the Setup button.

2. Open the Service menu.

3. Select the Restore Defaults option, and then touch the OK button.

The product automatically restarts.

Touchscreen control panel

1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the Service menu.

3. Select the Restore Defaults option, and then touch the OK button.

The product automatically restarts

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Alkhattab11]

Dear Irwin6, 

Good day..

There is no control panel on my printer. I don’t know if you know my printer model  

[Alkhattab11]

Dear Mr. Irwin, 

Good day

Until I don’t get any solution for the problem