• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-13-2024 07:29 AM

HP Recommended
Product: HP Color LaserJet Managed MFP E57540dn

I have an HP MFP network printer that was set-up a few years ago.  A few days ago I accessed the printer via it's IP address.  It brings up the Device status, shows the amount of ink left, etc.. But I need to do some configuration, I click on Sign IN the upper right-hand corner and the sign in method with the drop down appears, only option is Local Device, username is Administrator or Local Device User.  Then I enter the password, which I set it up a couple of years ago. It does not take. I enter administrator, admin, password, blank/nothing at all.... 

 

How do I go about getting this reset?

Thank you,

Ed

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.