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‎03-14-2022 02:32 PM

HP Recommended
Product: HP Color LaserJet Pro M255dw

I forgot the password that I used when I set up my HP Color LaserJet Pro M255-M256 when I first purchased it. How can I factory reset the printer?  I changed my router and all options I used on the printer asked me the password to change something...without the password I can not change anything!!!

Category:
6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-16-2022 03:39 PM

HP Recommended

@ClaudeM07

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

We will have to perform a factory reset to resolve this issue. I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day!

ECHO_LAKE
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎03-16-2022 03:39 PM

HP Recommended

@ClaudeM07

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

We will have to perform a factory reset to resolve this issue. I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day!

ECHO_LAKE
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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